User IT Support
-On-site or remote support for IT-related hardware and software issues.
-Technical support for business applications such as MS Teams, MS Office, Trellix (security
solution), and internal systems such as GSI and PiLOS.
-Setting up, configuring, and maintaining user devices, including laptops, printers, and
mobile devices.
-Installing, configuring, modifying, and performing minor repairs on hardware and software
as needed (Format, Zebra printers, PCs, scanners, handheld terminals).
-Managing VPN access for remote users, supporting password resets, installation or
reinstallation, and ensuring smooth connectivity to the internal network.
-Diagnosing and resolving issues related to hardware, software, operating systems, and local
network connectivity to maintain business continuity.
-Providing warehouse operations support via phone or live chat in case of technical issues.
-Supporting users during the onboarding/offboarding process to ensure a smooth transition of
system access and IT equipment such as laptops (equipment support and verification of
equipment return to HR).
IT Asset Management
-Maintaining up-to-date inventory and documentation of IT assets and configurations.
-Managing the inventory and tracking of IT assets, including laptops, desktops, and other IT
equipment in offices and warehouses.
-Reviewing new requests for all IT assets or accessories.
-Obtaining quotes to determine the best purchase option after comparing prices and
specifications.
-Verifying all items upon arrival and ensuring delivery to the correct location.
-Handling the procurement process for IT equipment, including laptops, network equipment,
and peripherals needed for office and warehouse environments.
-Ensuring proper allocation and maintenance of equipment and maintaining records of asset
lifecycle (deployment, upgrade, repair, disposal).
-Collaborating with vendors to ensure timely delivery and installation of purchased
equipment.
-IT Documentation and Reporting
-Maintaining up-to-date documentation of IT assets, licenses, procedures, and configurations.
-Creating user guides or quick reference materials for common tools or procedures.
-Generating regular reports on weekly Helpdesk activities.
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