Job Description

Service Dispatcher

West Mechanical has been serving the greater Bellingham and surrounding area for over 40 years. We are currently looking for an experienced Service Dispatcher to join our team.

COMPENSATION : $23.00 to $32.00 per hour - Depending on Experience

Work Hours: Monday - Friday; 8:30am to 5 pm

BENEFITS :

• Highly competitive wages
• Health, Dental and Vision insurance - 100% paid for the employee by the employer
• PTO- This is based on hours worked .25 multiplier per hour/52 hours
• Paid Holidays New Years, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day
• 401 k - After 1 year eligible up to 4% match
• Direct Deposit

Job Title: Service Dispatcher

Primary Job Function: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Prepare service invoices and timecards for processing.

Required Qualifications:

• Advanced customer service skills.
• Ability to multi-task
• Organized
• Geographical knowledge of service area or map reading skills
• Knowledge of industry is recommended but not required
• Computer skills
• High school diploma or general education degree (GED)
• Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience

Preferred Qualifications:

• Working knowledge of HVAC industry
• 3+ years HVAC Dispatcher experience

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