The Live Chat Agent is responsible for providing real-time customer support through chat platforms. This role focuses on assisting customers with inquiries, troubleshooting, and order support while ensuring a positive and professional online experience. The ideal candidate is responsive, detail-oriented, and skilled at communicating clearly in written form.
Respond promptly to customer inquiries via live chat.
Provide accurate product, service, and account information.
Resolve customer issues efficiently and escalate complex matters when necessary.
Maintain records of customer interactions in the CRM system.
Ensure a consistent and professional communication style in all interactions.
Meet performance goals such as response time, resolution rate, and customer satisfaction.
Stay up to date with company products, services, and policies.
Excellent written communication and typing skills (40+ WPM preferred).
Strong problem-solving and multitasking abilities.
Customer-focused attitude with patience and professionalism.
Familiarity with live chat software (e.g., Intercom, Zendesk Chat, Tidio, Crisp).
Basic computer and internet literacy.
High school diploma or equivalent (Associate or Bachelor’s degree preferred).
Previous experience in live chat support or virtual customer service.
Knowledge of CRM systems and online support tools.
Ability to work flexible hours, including evenings or weekends if required.
100% remote or in-office, depending on company policy.
Requires a reliable internet connection and a quiet workspace for remote roles.
Collaborative and fast-paced team environment.
Competitive hourly rate or salary based on experience.
Performance-based bonuses and career advancement opportunities.
Our client, a well-known regional law firm with a national presence is seeking a patent attorney for their Rochester or Buffalo, NY office. The ideal candidate will have two - six or years of patent prosecution experience. A background in either optics, physics, mechanical...
...Education/Experience: University degree with 2+ years of related experience, OR minimum 5 years of relevant experience. Fluency in French (spoken & written) is required Intermediate level of spoken and written English (required to communicate with colleagues,...
...Radiology, Psychology, Urology, Gastroenterology, Neurology, Pulmonology, Sleep, Genetics, Endocrinology, Rheumatology, and Infectious Disease ~ The compensation range for this position is $500,000 - $505,000. This represents a good faith minimum and maximum range for...
...Job Title: Speech-Language Pathologist (SLP) Location: Sacramento, CA Pay Range: $70,000 $111,000 per year Benefits: Full benefits... ...university Valid California credential in Speech-Language Pathology Knowledge of federal and state special education laws and...
...Company Federal Reserve Bank of New York 2026 Summer Intern - Research Group - Group Shared Services - Sophomore When you work... ...Digital Design Support intern , you have demonstrated interest in UX/UI design, data visualization, and social media motion graphics....