Live Chat Agent Job at Brook Services, Cameron, WI

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  • Brook Services
  • Cameron, WI

Job Description

Position Overview

The Live Chat Agent is responsible for providing real-time customer support through chat platforms. This role focuses on assisting customers with inquiries, troubleshooting, and order support while ensuring a positive and professional online experience. The ideal candidate is responsive, detail-oriented, and skilled at communicating clearly in written form.

Key Responsibilities

  • Respond promptly to customer inquiries via live chat.

  • Provide accurate product, service, and account information.

  • Resolve customer issues efficiently and escalate complex matters when necessary.

  • Maintain records of customer interactions in the CRM system.

  • Ensure a consistent and professional communication style in all interactions.

  • Meet performance goals such as response time, resolution rate, and customer satisfaction.

  • Stay up to date with company products, services, and policies.

Required Skills and Qualifications

  • Excellent written communication and typing skills (40+ WPM preferred).

  • Strong problem-solving and multitasking abilities.

  • Customer-focused attitude with patience and professionalism.

  • Familiarity with live chat software (e.g., Intercom, Zendesk Chat, Tidio, Crisp).

  • Basic computer and internet literacy.

  • High school diploma or equivalent (Associate or Bachelor’s degree preferred).

Preferred Qualifications

  • Previous experience in live chat support or virtual customer service.

  • Knowledge of CRM systems and online support tools.

  • Ability to work flexible hours, including evenings or weekends if required.

Work Environment

  • 100% remote or in-office, depending on company policy.

  • Requires a reliable internet connection and a quiet workspace for remote roles.

  • Collaborative and fast-paced team environment.

Compensation

  • Competitive hourly rate or salary based on experience.

  • Performance-based bonuses and career advancement opportunities.

Job Tags

Hourly pay, Full time, Work at office, Remote work, Flexible hours, Afternoon shift,

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