Job Description

Legal Operations Manager
Location: Seattle, WA 98101 (On-site)
Job Type: Full-Time | Direct Hire
(Confidential — Posted by SmartHire on behalf of our client)

About the Company

Founded over 40 years ago, our client is a global leader in Alternative Dispute Resolution (ADR), providing efficient, fair, and impartial solutions for business and legal disputes. With nationwide offices and a highly experienced team of attorneys, the organization offers flexible in-person, virtual, and hybrid services supported by advanced technology and exceptional client care.

Position Summary

The Legal Operations Manager oversees the daily operations of the office, supporting attorneys in delivering a high-quality client experience. This leader is responsible for operational performance, workflow efficiency, budgeting oversight, and initiatives that enhance attorney productivity and client satisfaction. The role requires strong communication skills, problem-solving abilities, and leadership experience within a legal services environment.

Key Responsibilities

Attorney & Team Support

• Partner closely with attorneys to support case management and client service activities

• Ensure attorneys have the operational resources and logistical support needed for hearings and proceedings

• Maintain strong working relationships with legal teams and clients

Leadership & People Management

• Lead and mentor associates supporting attorney-led matters

• Conduct performance reviews, provide coaching, and facilitate ongoing training

• Support hiring, onboarding, and retention initiatives

Client Experience

• Build and maintain trusted relationships with clients throughout their case lifecycle

• Review and respond to feedback to ensure timely and responsive service delivery

• Proactively resolve service challenges and escalate legal-specific matters when needed

Operational & Financial Management

• Oversee daily office operations including workflow efficiency and resource allocation

• Partner with Finance on billing, invoice questions, write-offs, and expense control

• Monitor KPIs and implement process improvements to support business goals

Business Support & Growth

• Collaborate with leadership on attorney business development initiatives

• Support events, workshops, training programs, and relationship-building activities

Facilities & Technology Support

• Coordinate with facilities and building teams to maintain a professional work environment

• Provide basic A/V and video-conferencing setup support with remote IT assistance when needed

Required Qualifications

• Bachelor’s Degree

• 4+ years of experience in legal operations, office management, or professional services leadership

• Understanding of legal terminology, case workflows, and client expectations in a legal setting

• Experience supporting attorneys or legal teams

• Strong communication and relationship-building skills

• Proficiency with Zoom, A/V systems, and technology tools

• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience in ADR, litigation support, or legal office operations

• 12+ years in a legal support or operational role (preferred)

Compensation & Benefits

• Salary Range: $105,000 – $142,000 annually (based on experience and local market conditions)

• Comprehensive benefits include health, dental, vision, retirement programs, paid time off, and more

Final compensation and benefits are determined by the hiring organization and may vary based on candidate experience, qualifications, and internal equity.

Equal Employment Opportunity

Our client is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic.

Disclaimer

This job description provides only a summary of the typical functions associated with this role and is not intended to represent an exhaustive or comprehensive list of all responsibilities, tasks, or duties. The actual responsibilities, tasks, and duties assigned may differ from those outlined, and additional duties may be assigned. Duties, responsibilities, and activities may change at any time, with or without notice. SmartHire is not legally responsible for any changes to the jobholder’s responsibilities or activities implemented by our clients that differ from those described herein.

SmartHire is posting this position on behalf of our client, and the salary range provided is determined by the client. Actual compensation offered will depend on various factors determined by the hiring company, including candidate qualifications, experience, skills, geographic location, and internal equity considerations. SmartHire is not legally responsible for any changes in salary, benefits, or bonuses made by our clients.

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