Job Description

Job Description

Lead US payroll tax, garnishments, complex pay resolution, and payroll data governance, driving compliance, accuracy, and operational e

As Executive Director, US Tax and Complex Pay Operations, you will oversee payroll tax operations, garnishments, complex pay resolution cases, and payroll data governance for our US workforce. Managing a team of specialists, you will ensure regulatory compliance, resolve intricate pay issues, and maintain robust data integrity. Reporting to the Head of Americas HR Operations, you will drive process improvements and deliver exceptional results in a fast-paced, complex environment.

Job responsibilities

• Lead and develop a high-performing team responsible for US payroll tax operations, garnishments, complex pay resolution cases, and payroll data governance.
• Oversee all payroll tax compliance activities, including filings, payments, reconciliations, and regulatory reporting at federal, state, and local levels.
• Direct the administration of wage garnishments, levies, and child support orders, ensuring timely and accurate processing.
• Manage complex pay resolution cases, partnering with HR, Legal, and Finance to resolve escalated issues and ensure employee satisfaction.
• Establish and maintain robust payroll data governance practices to ensure data accuracy, integrity, and security.
• Design and implement policies, procedures, and controls to maintain compliance and operational efficiency.
• Monitor legislative and regulatory changes, updating processes and systems as needed.
• Drive automation and process innovation to improve accuracy, efficiency, and scalability.
• Respond to audits and inquiries from regulatory agencies regarding payroll tax, garnishments, and pay issues.
• Prepare and present operational reports and key metrics to the Head of Americas HR Operations and senior leadership.
• Support business expansions and M&A activities from a payroll tax and complex pay perspective.

Required qualifications, capabilities, and skills

• Bachelor’s degree in Accounting, Finance, Business, or related field.
• 12+ years of experience in US payroll tax, garnishments, and complex pay operations within a large, complex organization.
• Deep expertise in federal, state, and local payroll tax and garnishment regulations.
• Proven ability to lead and develop high-performing teams.
• Advanced analytical, problem-solving, and project management skills.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.

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